Booking Cancellation
- Customers may request cancellation before the booking is approved.
- Once a booking has started, refunds are generally not available.
Legal
Refund & Cancellation Policy
This policy explains when refunds or cancellations are available for bookings, memberships and payments at Clash of Consoles.
Last updated · October 2026
Duplicate Payments
- If a duplicate payment is made, the excess amount will be refunded after verification.
Failed UPI Payment
- If payment fails but the amount is debited, customers should contact Clash of Consoles with the transaction reference.
- Refunds, if applicable, depend on bank confirmation.
Café Cancellation
- If the gaming café cancels a booking due to technical issues, maintenance or operational reasons, customers may choose a full refund or reschedule the booking.
Membership Refund
- Memberships are generally non-refundable after activation.
Coupon Refund
- Coupons and promotional rewards cannot be exchanged for cash.
Processing Time
- Approved refunds, where applicable, will be processed within a reasonable time after verification.
Contact
- Email: Clashofconsoles.gamingcafe@gmail.com
- Phone: 8522006115
- Phone: 9989772103
When contacting us
- Include your booking reference and payment transaction reference so we can verify the request.